These Terms and Conditions (“Terms”) are:
BETWEEN: AV Luxury Vacations LLC (“Agency,” “our,” “us,” or “we”)
AND: You (“you,” “your,” “yourself,” or “Traveler”)
(each a “Party” and, together, the “Parties”).
The Parties agree as set out below.
These Terms become effective upon: (1) your written, digital, or electronic signature; or (2) your delivery of payment authorization to us. The Terms will terminate upon completion of your Trip or until terminated earlier in writing by you or us.
These Terms are subject to change at any time, without prior written notice. The effective version of these Terms is located at https://avluxuryvacations.com/terms.
DEFINITIONS
“Booking” means a reservation made by Agency regarding your Trip.
“Supplier” means a party who provides Travel Services to Travelers.
“Traveler” means you and each traveler on the same Booking.
“Travel Services” means travel products and services provided to Travelers by Suppliers, including air, land, or water transportation, lodging, auto rentals, tours, excursions, entertainment, food and drink services, and similar products and services.
“Trip” means the composite of all Travel Services, for which Agency makes Bookings.
“Trip Plan” means the documentation we provide to you with details and pricing regarding your Trip.
TRAVELERS
You will: (1) carefully read and understand these Terms, your Trip Plan, and all correspondence between you and us regarding your Trip; (2) contact us to arrange your Trip Plan sufficiently prior to travel dates to ensure availability, avoid late-Booking fees, and avoid fare increases; (3) confirm your written acceptance of your Trip Plan; (4) make all deposits and payments per the schedules and dates set out in your Trip Plan; (5) review, remain aware, and remain updated regarding travel warnings relating to your Trip by accessing the U.S. governmental travel advisory sites set out in these Terms; and (6) fully comply with the obligations to which you agree in these Terms.
You warrant that you are 18 years of age or older and have authority to sign and accept these Terms on behalf of all minor and adult Travelers on the same Booking who reside in your household.
If you do not understand any part of these Terms, please contact us in writing as soon as possible.
SUPPLIERS
Suppliers are independent of Agency, managed separately, who provide Travel Services to you. Suppliers are not subject to Agency’s control—they are not employees, agents, representatives, or affiliates of Agency. Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws, or willful or negligent acts, errors, or omissions, which may result in delays, inconvenience, damage, loss, costs, injury, or death to Travelers or companions.
Suppliers operate under their own terms, conditions, which are separate from these Terms. All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier. Your travel documentation identifies each Supplier responsible for providing your Travel Services. By paying for Travel Services, you consent to the use of those Suppliers.
Please read Supplier terms and conditions carefully—you are responsible for understanding and complying with the terms imposed by each Supplier, including: (1) payment of all amounts when due; and (2) rules and restrictions regarding the availability and use of Travel Services.
You understand that any violation of Supplier terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any amounts paid by you. If such violation results in costs to Agency, you agree to promptly reimburse Agency for all such costs. Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.
If a Supplier declares bankruptcy, it may not be obligated to transport you or to provide refunds. Following bankruptcy, Suppliers may continue to provide all or some Travel Services or they may stop operations. In such case, other Suppliers may, but are not required to, provide alternative travel services to you. Agency is not permitted to provide refunds to you for Suppliers who have declared bankruptcy. Agency has no special knowledge about the financial condition of any Supplier.
Agency has no liability for recommending a Trip credit or a refund. All Supplier promotions, incentives, prices, and offers are subject to Supplier availability, which may change at any time without notice.
TRAVEL RISK & INSURANCE
You understand and accept the inherent risks of choosing to travel. We recommend that you purchase comprehensive travel insurance to cover each Traveler. If you have not received a travel insurance quote from us, please request one as soon as possible.
If you decline to purchase travel insurance, you assume all risk and financial responsibility relating to your Trip, including: (1) travel changes, interruptions, or cancellations; (2) baggage delays or loss; (3) travel supplier defaults; (4) medical costs; (5) accidents and emergencies; and (6) any other loss, cost, injury, or death that may arise.
Travel insurance covers matters expressly included in each policy. You understand that insurance policies may exclude coverage relating to certain matters, including: (1) pre-existing medical conditions; (2) trip interruptions relating to any pandemic or epidemic; and (3) risk locations and activities. You hold us harmless if an insurance provider denies any of your claims for any reason.
This clause will survive termination of these Terms.
PERSONAL INFORMATION
You understand that, as part of Booking any Travel Services, your personal information may be conveyed to Agency, Suppliers, and other third-party providers to accommodate your travel, and you consent to the use of your personal information by these parties. Such personal information may include birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.
Agency has no liability regarding: (1) the distribution of your information to any Supplier or other third party, including any CRM or other technology platform outside our control; or (2) any third party’s failure to protect your personal information. You authorize Agency to keep your personal information for as long as needed to provide Bookings and for a reasonable period thereafter for Agency’s legal or business purposes.
PRICING & INCLUSIONS
Quoted prices are based on the precise inclusions we provide to you in the Trip Plan.
Unless specifically itemized on the Trip Plan, prices do not include other travel costs, fees, or taxes, including: (1) airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes; or (2) meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical treatment or tests, vaccinations, pharmaceuticals, or any other personal charges.
All Supplier prices and availability are subject to change without prior notice until you make full payment of deposits and other amounts due, as agreed in your Trip Plan. However, even following your full payment, you agree to pay additional fees that may arise for variable matters beyond our control, including fuel and other surcharges.
Agency has no responsibility for: (1) Supplier price changes or variable fees; (2) currency exchange fluctuations; or (3) fees or surcharges relating to foreign-currency transactions. We reserve the right at any time for any reason to correct errors or omissions regarding prices, to re-invoice you at corrected prices, or to take any other corrective measures regarding your Bookings.
PAYMENT
You agree to make full payment of deposits and other amounts due as agreed in your Trip Plan. If you do not make full payment of any deposit or other amount by its due date: (1) Suppliers may impose price increases, fees, or penalties; (2) Suppliers may cancel your Bookings in whole or part; (3) Agency may cancel your Bookings in whole or part; and (4) your previous deposits and other amounts paid may be NON-REFUNDABLE under Supplier terms. You are solely responsible, and Agency has no responsibility or liability, for consequences relating to your late or non-payment.
If you request re-Booking, Agency will assist you with obtaining any refunds due to re-Booking Trips (e.g., using future cruise credits). However, Agency may, in its discretion, charge a NON-REFUNDABLE fee for re-Bookings.
Your payments in currency other than U.S. Dollars will be converted at then-current exchange rates. Agency payments to Suppliers will be converted at then-current exchange rates between U.S. Dollars and the currency in Supplier’s country.
CREDIT & DEBIT CARDS
By submitting your credit or debit card (“Card”) to us, you confirm that: (1) you are an authorized user of that Card; (2) you authorize us, or our agents, to charge your Card for payments on due dates agreed in your Trip Plan; and (3) you authorize us, or our agents, to credit to your Card any amounts charged in error.
You are responsible for all costs, including costs of recovery, relating to the following: (1) if you provide to us an incorrect Card number; (2) if our valid charges to your Card are declined; (3) if your Card has insufficient funds on payment dates agreed in your Trip Plan; and (4) if your Card account is closed or expires before you pay all amounts agreed in your Trip Plan.
In any such event, you agree we have a right to suspend or cancel any Booking, and we have no obligation to refund amounts paid by you if we suspend or cancel any Booking.
CHARGEBACKS
You agree not to initiate, and you waive any right to pursue, any credit- or debit-card chargeback, reverse-charge, refund, or recollection (collectively, “Chargeback”) for any reason, including delay, cancellation, refusal of entry, exit, or transit, force majeure event, Food Allergies, provision or non-provision of Travel Services, Supplier price changes, fees, or penalties, or any other matter relating to your Trip, except in the case of fraud. Even in the case of fraud, before initiating any Chargeback, you agree to first address the matter directly with us in writing to give us a reasonable time to investigate the matter and respond to you.
If you initiate a Chargeback relating to any amount we validly charge to your Card without our prior written authorization, you agree to pay us for all fees and costs, including attorney’s fees and legal expenses, we incur to dispute and respond to that Chargeback.
This clause will survive termination of these Terms.
CHANGES, CANCELLATIONS, REFUNDS
You agree to comply with Supplier terms relating to change or cancellation of Bookings. Supplier terms may not allow refunds if you change, cancel, partially use, or do not use Travel Services for any reason, including actual, threatened, or fear of potential health matters, pandemics, epidemics, weather conditions, terrorism, political unrest, or similar circumstances.
If you change or cancel a Booking, you may be subject to: Agency fees of USD 50.0; and Supplier fees, charges, or penalties.
If you have any claim for refund or adjustment regarding your travel, you will deliver it to Agency in writing, including full details and documentation regarding the background, rationale, and proof of payment.
This clause will survive termination of these Terms.
NO SHOWS
Failure to travel or show up for any Booking is considered a “no show.” No show penalties will equal amounts up to the entire cost of travel, subject to terms and condition of Suppliers and Agency.
ACCOMMODATIONS
Hotel accommodation is subject to availability at the time of reservation. Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a Booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel. Amenities including air conditioning, elevators, bed size, connecting or adjacent rooms, handicap accessibility, restaurants, bars, fitness facilities, pools, and spas are not guaranteed at all properties and are not guaranteed to be operational or available during your stay. Refunds regarding amenities are the responsibility of the hotel.
AIR TRAVEL
Suppliers may require tickets to be paid in full at the time of Booking. Airline tickets, once purchased, may be NON-REFUNDABLE and NON-TRANSFERABLE, subject to Supplier terms and conditions. Most airlines consider a name-change to be a cancellation. Domestic flight requirements may differ from international flight requirements.
Seat assignments are based on availability at the time of selection and payment. Airlines may change seat assignments and aircraft or address other operational matters at any time. Agency cannot guarantee seats in specific locations or next to each other. Airline seat assignments, baggage, carry-ons, meals, drinks, and other services may be subject to additional fees. You are responsible for: (1) confirming in advance airline rules and availability of such services and baggage allowances; and (2) paying all related fees.
Agency is not responsible for any: (1) fees imposed by airlines for services; (2) changes to seat assignments after selection and payment; (3) loss, injury, accident, error, or omission that may occur, including schedule changes, delays, cancellations, and expenses due to weather conditions, airline operations, or equipment repair or failure; or (4) other matters beyond Agency’s control. You agree to comply with safety guidelines of all airlines and hold Agency harmless from any liability due to airline rules and operations.
TRAVELER CONDUCT
You are responsible for: (1) any damage or loss caused by your acts, errors, or omissions; and (2) full payment for any such damage or loss directly to any Supplier or other third party.
Agency is not responsible for any costs relating to: (1) Traveler conduct; or (2) Traveler removal from any Travel Services, in whole or part, whether based on Traveler negligence, willful misconduct, or otherwise. You agree not to hold Agency, its owners, directors, employees, agents, or representatives accountable for any claims arising from Traveler acts, errors, or omissions.
Any Authorized Party may, in its discretion, refuse you any Travel Service, require you to leave any Travel Service, or require you to disembark any mode of transportation if the Authorized Party reasonably believes: (1) you are a danger to yourself or any other participant; (2) you have engaged in, are engaged in, or are threatening to engage in behavior that is socially disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene, or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of any other participant, any Authorized Party, or any third party; or (3) you do not follow any rule, procedure, or instruction of an Authorized Party.
If you are subject to any such determination of an Authorized Party: (1) you may be left at any location, city, port, or place any mode of transport stops; (2) you will be solely responsible for all costs relating to your subsequent subsistence, accommodation, and transportation; (3) you will forego any right to any refund, in whole or part, of any fees paid by you for any Travel Services; and (4) no Authorized Party will have any direct or indirect liability of any kind relating to Traveler acts, errors, or omissions.
“Authorized Party” means any Supplier, including its owners, directors, employees, agents, and representatives, who provides to you Travel Services or related goods or services, including any ship operator, ship captain, tour operator, tour director, group leader, or crew member.
DISABILITIES & SPECIAL NEEDS
If you have disabilities or special needs that may require non-emergency special services, additional support, or disability accommodations, please advise Agency in advance of Booking.
Airlines and other Suppliers may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate. If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or devices, rentals may be available, potentially subject to additional charges. If you travel with a service or emotional support animal, Suppliers may require advance arrangements and documentation regarding the animal’s health, training, and related factors.
Countries outside the United States and Canada often apply different laws, rules, regulations, standards, and accommodations for persons with disabilities or special needs. Travel destinations may have limited medical facilities, limited availability of prescription medications, and limited means to accommodate your disability or special needs. Please consult your health provider prior to planning or Booking your travel.
Agency will make all reasonable efforts to request assistance or arrange for appropriate services or equipment regarding Traveler disabilities or special needs. However, Agency is not responsible for the failure of Suppliers to meet Traveler needs and expectations.
FOOD ALLERGIES
If you have food allergies or any similar conditions that may cause you harm during your travel (“Food Allergies”), please advise Agency in advance of Booking. If any Traveler has Food Allergies, each such Traveler: (1) acknowledges the possibility of an elevated risk of reactions, delays, or disruption during travel; and (2) has sole responsibility for his or her Food Allergies and for performing all due diligence relating to such Food Allergies prior to, during, and following travel.
RISK ACTIVITY
If you engage in any activity that may involve any risk of harm to your own or another person’s health or well-being, damage to property, or costs relating to such activity (collectively, “Risk Activity”), you are solely responsible for your decision to engage in, and your involvement with, such Risk Activity. You assume all risks, costs, losses, liabilities, and claims relating to any Risk Activity. You will not pursue any claim against Agency, and you release Agency from all liabilities, relating to any Risk Activity.
Risk Activity includes any activity, or travel to any location, which can reasonably be regarded as inherently dangerous, hazardous, or otherwise having the potential to result in: (1) the damage to or loss of any property; or (2) the injury, disability, illness, or death of any person.
ILLNESS & INJURY
If you become ill or injured during a Trip, you will bear all responsibility for your well-being and treatment, if required.In such case, you will be responsible for all costs, planning, and logistics regarding alternative travel arrangements.You will not cause a delay or interruption regarding any Trip or otherwise burden other Travelers.You release Agency, Suppliers, and other Travelers from any liability relating to your illness, injury, missed flights or connections, travel delays, or unused Bookings.
BAGGAGE & PERSONAL ITEMS
You are solely responsible at all times for your baggage and personal items, including items acquired during your travel. Agency is not responsible for any damage, loss, delays, or other matters relating to such baggage and personal items.
PASSPORTS, VISAS, MEDICAL DOCUMENTATION
You are responsible for: (1) determining in advance all documents needed to enter, exit, or transit any jurisdiction, including passports, visas, and medical and other required documentation; (2) acquiring all such documentation; (3) ensuring all such documentation is current and in your possession; and (4) remaining familiar with and understanding the rules governing travel in each jurisdiction on your itinerary.
Agency is not responsible for: (1) your failure to update or possess passports, visas, or medical or other documentation that may be required to enter, exit, or transit any jurisdiction; or (2) determining the validity of your passport, visa, or medical or other documentation required by any jurisdiction.
NO REFUND will be issued for any costs or losses incurred as a result of Traveler’s failure to obtain or possess any passport, visa, or medical or other documentation required by any third party. Refusal of entry, exit, or transit by any third party will not be a justification for cancellation or refund regarding Travel Services.
All U.S. citizens traveling to or from any international destination must have a valid passport, which must be valid for at least six months beyond Traveler’s date of return. Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a non-parent adult may be required to carry additional authorizations and documentation. Travelers are responsible for, and Agency has no responsibility relating to, such authorizations or documentation.
TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP
The Transportation Security Administration (TSA) requires all airline passengers to provide: (1) Secure Flight Passenger Data (SFPD); (2) full name as it appears on government-issued identification; (3) date of birth; (4) gender; and (5) redress number (if available). The names of Travelers on all reservations and travel documents must match the name as it appears on that Traveler’s government-issued identification. Traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect or non-matching information. Updated information regarding security measures and air travel requirements are available at https://www.tsa.gov/. We strongly recommend that Travelers review this website well before travel.
CRIMINAL RECORDS
Jurisdictions may restrict entry for persons with criminal records. You are responsible for understanding all destination entry laws and for knowing if you or anyone in your party has a criminal record. Agency does not inquire into Traveler criminal records in the interests of privacy.
PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES
You are solely responsible for being aware of any compliance with any restrictions relating to pandemics, epidemics, and other travel advisories. You warrant that you have reviewed, understand, and will continually check U.S. Center for Disease Control (“CDC”) and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules, including those regarding pandemics, epidemics, and other health threats, which can be navigated via the following links: (1) CDC https://www.cdc.gov/; (2) U.S. Department of State https://www.state.gov/. Government notices and policies may change before your travel, during your travel, and after you return from travel.
You are aware that certain countries, including the United States, may require testing and quarantine upon entering the country, as well as testing and quarantine upon returning to the United States or your country of residence. You understand destination countries may have limited availability of tests required for return to the United States. Screening procedures and restrictions may take place at airports and in public areas. Restrictions may include mandatory face coverings and temperature checks in airports, hotels, cruise ships, trains, or other means of transport. If you fail to comply with current regulations or provide any required testing results or documentation, you may be denied boarding, entry, or return to the United States or your country of residence.
RESTRICTED PRODUCTS & MATERIALS
You are responsible for knowing, understanding, and complying with applicable laws in each jurisdiction in which you travel or transit regarding possession and use of: (1) restricted or illegal products and materials, including: (a) animals and animal products; (b) plants, fruits, vegetables, and soil; (c) cultural artifacts; (d) alcohol; (e) tobacco and vapes; (f) firearms and ammunition; (g) knives and cutting instruments; (h) weapons; (i) flammables and explosives; and (j) any other products or materials that may be restricted or illegal from time to time; and (2) drugs, substances, and paraphernalia, including prescription, over-the-counter, and other products and materials, which may be restricted or illegal in some jurisdictions but unrestricted and legal in others (“Drugs”). Possession or use of Drugs may result in: (1) immediate termination of Travel Services; and (2) detainment, prosecution, and incarceration by any government authority. Local laws may require you to carry evidence of medical prescriptions from a qualified physician.
HAZARDOUS MATERIALS
You are responsible for: (1) knowing, understanding, and complying with all applicable laws in each jurisdiction in which you travel or transit regarding hazardous materials and insecticides; and (2) confirming with your airline or other travel provider regarding your itinerary and applicable rules. All air passengers are prohibited by federal law from bringing hazardous materials aboard aircraft in their baggage or on their person. Violations can result in up to 10 years of imprisonment and significant fines under 49 U.S.C. 5124 (see https://www.govinfo.gov/). Examples include explosives, compressed gases, flammable fluids and solids, oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases, oxygen bottles, lithium batteries, and radiopharmaceuticals. Special exceptions apply for small quantities of medical and toilet articles carried in your baggage and on your person. Restrictions on hazardous materials are listed at: https://www.tsa.gov/.Some foreign airports require treatment of passenger cabins with insecticides prior to or during flights. The U.S. Department of Transportation lists such requirements at: https://www.transportation.gov/.
LIMITATION OF LIABILITY
We arrange Travel Services, which are provided and controlled by Suppliers who are separate from and independent of us. We have no management or control over Suppliers, including their staff, representatives, facilities, equipment, products, or services.
Suppliers have sole responsibility and liability to you for their respective Travel Services. We have no responsibility or liability to you, and we make no representation or warranty, express or implied, regarding the value, quality, suitability, safety, or provision of Travel Services.
We have no liability to you for any claim of damage or loss arising from any act or omission, negligent or willful, of any Supplier, Traveler, or other third party, including: (1) any damage to or loss of property; (2) any physical, emotional, or mental injury or death; (3) any cost, inconvenience, disruption, or delay; (4) any cancellation, bankruptcy, or cessation of operations; and (5) any misrepresentation or criminal act.
We have no liability to you for any indirect, incidental, consequential, punitive, special, or exemplary damages under contract, tort, or other theory of liability, even if we become aware of the possibility of such damages. If any decision-making authority awards you damages against us in law or equity, such damages will be limited to the total commissions we collect for making your Bookings. Our entire liabilities are as stated in these Terms. All other representations and warranties—express or implied, by statute, law, or otherwise—are excluded.
This clause will survive termination of these Terms.
INDEMNITY
You, on behalf of yourself and all minor and adult Travelers on the same Booking who reside in your household (each an “Indemnifying Party“), agree to indemnify and hold harmless Agency and its owners, directors, employees, contractors, agents, representatives, advisors, and successors and assigns from all claims, damages, and costs, including attorney’s fees and legal costs, arising from any: (1) breach of these Terms by an Indemnifying Party; or (2) act or omission, negligent or willful, by an Indemnifying Party. This clause will survive termination of these Terms.
FORCE MAJEURE
No failure or delay in the performance of any obligation under these Terms will be a breach if such failure or delay arises from a force majeure or any cause beyond the reasonable and foreseeable control of Agency. Force majeure includes acts of God, floods, weather conditions, fires, explosions, accidents, war or threats of war (declared or undeclared), acts of terrorism, sabotage, insurrection, riots, strikes, or civil disobedience, pandemics, epidemics, quarantines, and government interventions.
Agency is not liable to you and will not provide any refunds caused by delay or non-performance under these Terms if such delay is due to any force majeure. If any Supplier is affected by a force majeure, it may, in its discretion, vary or cancel any itinerary or arrangement in relation to your travel without notice. In such case, you will remain responsible, financially and otherwise, for all alternative travel arrangements.
GENERAL
Amendments. These Terms may be amended only in writing by Agency.
Assignment. You may not assign any right or obligation under these Terms without Agency’s prior written consent, which will not be unreasonably withheld or delayed.
Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of you or Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each right is cumulative.
Severability. If any part of these Terms is found unenforceable, that part will be enforced to the fullest extent permitted by law and the remainder of these Terms will remain fully in force.
Relationship of Parties. These Terms do not create an agent relationship, partnership, joint venture, or employment relationship between or among the Parties. You have no authority to bind Agency or incur any obligation on Agency’s behalf.
Discretion. While each Party acknowledges its duty of good faith and fair dealing, a Party’s discretion means it may consider its own interests without considering the effect of its decision on the other Party.
Notices. Notices under these Terms will be in writing and deemed given when sent receipt confirmed to the receiving Party’s email or other address provided under these Terms for purposes of notice.
Acceptance. You may confirm acceptance of these Terms in writing, digitally, or electronically, including by clickwrap, sign-in-wrap, or other active or passive electronic confirmation. Any counterparts created will constitute a single original document.
Conflicts. If any conflict arises between Supplier terms and these Terms or travel documents prepared by Agency, the Supplier terms will control. If any conflict arises between these Terms and travel documents prepared by Agency, the latter will control.
Interpretation. The Parties intend that: (1) headings will not be used to interpret these Terms; (2) the words “include” and “including” are without limitation; (3) no text will be construed against either Party as author; and (4) all text is conspicuous.
Termination. Upon termination of these Terms, each Party’s rights and obligations will cease immediately, but termination will not affect: (1) either Party’s rights and obligations accrued but unsatisfied at termination; or (2) any provision of these Terms expressed to survive termination or by a reasonable reading of its context will survive its termination.
Governing Law. These Terms are governed exclusively by the laws of Texas without regard to conflict-of-law principles of any jurisdiction.
Dispute Resolution. If any dispute arises under these Terms, the Parties will use all reasonable efforts to resolve the dispute informally through direct communication.
Courts. If the Parties are unable to resolve a dispute through informal discussions within 60 days of notice of dispute, any claim arising from these Terms will be resolved exclusively by the state or federal courts located in Dallas County, Texas, which neither Party will challenge based on forum non conveniens or similar doctrine.
Equitable Relief: Either Party may seek injunctive or other equitable relief to remedy any actual or threatened breach of these Terms.
Further Assurances. Each Party will perform additional acts as necessary to effect these Terms. The Parties will address together in good faith any unforeseen issues that arise from these Terms with a view to mitigating any material adverse impact on either Party.
Entire Agreement. These Terms, together with any Travel Client Agreement between the Parties, represent the entire agreement and supersede all prior agreements between the Parties regarding their subject matter, written or oral, express or implied.
This website https://avluxuryvacations.com (“Website”) is owned and operated by AV Luxury Vacations LLC, a company registered in Texas, USA (“we,” “our,” or “us”).
By accessing or using the Website, you (“you,” “your”) consent to this Privacy Policy and agree to its terms, including any updates to the policy as posted on the Website.
The Privacy Policy describes the kinds of information we may collect and record on this Website, how we may use the information, and your rights regarding the information. The policy applies to users of the Website and our activities on it. The policy is not applicable to information collected offline or through means other than the Website.
California
If you are within the State of California, USA, you may have additional rights regarding privacy. Please refer to the California Privacy Policy https://avluxuryvacations.com, which we provide separately on the Website.
Consent and Withdrawal
By accessing, using, or filling in forms available on the Website, you expressly consent to our collection, use, and limited disclosure of your personal, communications, technical, and marketing information as described in this Privacy Policy. At any time, you may withdraw your consent for our continued collection, use, or disclosure of your information or request updates to or deletion of your information by notifying us at asriel@avluxuryvacations.com. Please note, however, that we may retain certain information if we have a legal obligation or lawful basis to do so.
You may receive emails that offer services, promotions, subscriptions, registration-based services, or other materials from us or third parties. These emails will state who the email is from and provide information on how to contact the sender. If you no longer wish to receive such emails, you may opt-out of receiving them by clicking on the unsubscribe link included in each email. Alternatively, you may opt-out by sending us notification to asriel@avluxuryvacations.com.
Information We Collect
Your privacy is important to us, and we have taken steps to ensure that we do not collect more information from you than what is necessary for us to provide the Website and related products and services. When you access or use the Website, you may voluntarily submit, and we may learn and collect, information about you, your equipment, and your online activities, including the following types:
How We Use and Process Information
We may use the information to provide you the Website and related products and services, to better understand your needs in relation to our business, to correspond with you, and to reply to any of your questions relating to our business. If you provide any information to us, you are deemed to have authorized us to collect, retain, and use that information for the following purposes:
We will use reasonable efforts to ensure:
Disclosure of Information
We will not transfer, rent, or sell your information to others without notice to you. We may store the information in locations outside our direct control—e.g., on servers or databases co-located with hosting providers. We may disclose your personal information in the following circumstances:
Information Storage
Your information may be stored and processed on servers within or outside the United States, wherever we or our subsidiaries, affiliates, or service providers maintain facilities. We may transfer your information to affiliated entities or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will take all steps reasonably necessary to ensure your information is treated securely and in accordance with this Privacy Policy.
We will only retain your information for as long as necessary to fulfill the purposes described in this policy, including for the purpose of compliance with any record retention or reporting requirements under applicable laws. When determining the duration of information retention, we consider its nature, sensitivity, the potential risk of harm from unauthorized use or disclosure, the purposes of collection and processing, and alternatives to achieve such purposes.
How We Protect Your Information
Any information supplied by you will be retained by us, stored in secure databases, and accessible by our employees, service providers engaged by us, and other third parties. No method of electronic storage or transmission over the internet or otherwise is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot warrant or guarantee your information will not be accessed, disclosed, altered, or destroyed, despite our industry-standard physical, technical, and managerial safeguards.
If you have any questions about security of the Website, please contact us at asriel@avluxuryvacations.com.
Cookies and Tracking Technologies
We may use technologies such as cookies and web beacons to improve user experience, customize content, provide social media features, and analyze traffic to the Website. Where applicable, the Website uses a cookie control system allowing users on their initial visit to the Website to allow or disallow the use of cookies on their computer or device.
Cookies are small files saved to user computers or device hard drives or memory that track, save, and store information about user interactions and usage of the Website. This allows the Website, through its server, to provide users with a tailored experience within the Website.
Web beacons are small electronic files (also known as clear gifs, pixel tags, and single-pixel gifs) that allow us to count users visiting Website pages, track related Website statistics, such as the popularity of Website sections, as well as verify system and server integrity.
Web browsers generally allow you to delete certain cookies or reject cookies entirely. Using your browser settings, you may be able to manage other tracking technologies in the same way you manage cookies. If you choose to block cookies or other tracking technologies, you may impair Website operability or prevent some elements from functioning as intended.
We may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data. Log files do not identify individual users. We may use this information to analyze trends, administer the Website, track users’ movements around the Website, and gather demographic information about our user base.
We may track the referring URL (i.e., the website or website page you left before coming to the Website) and the pages, links, and graphics of the Website you visited. We do so because it allows us to evaluate the reputation and responsiveness of specific web pages and any promotional programs we may be running.
Google is a third-party vendor supporting the Website. It also uses cookies, known as DART cookies, to serve ads to our site visitors of the Website. Users may decline the use of DART cookies by visiting the Google ad and content network privacy policy at: https://policies.google.com/technologies/ads.
Advertising Partner Privacy Policies
To the extent advertisers are on the Website, they may use cookies, web beacons, and similar technologies used to measure the effectiveness of their advertising campaigns or personalize the advertising content. We have no access to or control over technologies used by third-party advertisers.
Third-Party Service Providers
We may employ third-party companies and individuals to facilitate the Website operability, to provide, for example, the Website and related products and services on our behalf or to assist us in analyzing how the Website and related products and services are used. These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. The Website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that party's website. We have no control over, and no responsibility for, third-party websites, privacy policies, or practices. We advise you to carefully review the terms of use, privacy policies, disclosures, and other statements of each website you visit.
Children
The Website is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are under 18 years of age:
If we discover we have collected or received personal information from a child under 18 without verified parental consent, we will take all reasonable measures to delete that information. If you believe the Website has collected or received information about anyone under 18 years of age, please contact us at asriel@avluxuryvacations.com.
General Data Protection Regulation (GDPR) Rights
If you are within the European Union, you are entitled to certain information and have certain rights under the GDPR, as described below.
We will retain any information you choose to provide to us until the earlier of:
You have the right to:
We collect only the information reasonably required to engage commercially with you. You will not be required to consent to any unnecessary processing as a condition of engagement with us.
If you would like to exercise any of these rights, please contact us at asriel@avluxuryvacations.com.
Changes to this Privacy Statement
We may amend this Privacy Policy from time to time. Amendments become effective when we post them on the Website. You agree to be bound to any changes to the amended version of this Privacy Policy when you access or use the Website or related products or services. It is your responsibility to periodically review the Website, this Privacy Policy, and any related terms and conditions and to be aware of any amendments.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at asriel@avluxuryvacations.com.
This website https://avluxuryvacations.com (“Website”) is owned and operated by AV Luxury Vacations LLC, a company registered in Texas, USA (“we,” “our,” or “us”).
If you are a resident of the State of California (“you,” “your”), you may have additional rights under the California Consumer Privacy Act (CCPA) and related laws. This California Privacy Policy describes those rights—it supplements and forms a part of the Privacy Policy on the Website.
As described in our Privacy Policy, we may collect information about you for purposes of doing business with you, giving you access to the Website, and offering products and services. We may collect information in the following broad categories:
Details about the information we may collect, how we may collect it, and how we may use are described in our Privacy Policy.
Under the CCPA, you have the following rights:
California law permits you to request information regarding our disclosure of your personal information for direct marketing purposes. We may share with third parties your information related, for example, to tailored advertising, IP address, and online activities, which may fall within the broad definition of a sale under the CCPA. You may elect an option known as “Do Not Sell My Personal Information” or make other requests regarding matters such as tailored advertising.
To make any request or ask any questions regarding your rights as a California resident, please send us an email as follows: (1) include “California Privacy Rights” in the subject line; (2) include your first name, last name, your mailing address, your email address, and your telephone number; (3) include your request or questions; and (4) send to asriel@avluxuryvacations.com.
Depending on the type of request, we may seek additional information from you. If you choose to use an agent, we will require proof of the agent’s authorization to act on your behalf before we respond.
PLEASE READ THESE TERMS CAREFULLY.
TERMS ARE BINDING ON USERS OF https://avluxuryvacations.com AND SERVICES ACCESSIBLE THROUGH IT.
Introduction
These Terms of Use (“Terms”) apply to any user of the website located at https://avluxuryvacations.com, including its sub-domains, mobile-optimized versions, and any products or services accessible through it (collectively, the “Website”).
The Website is owned and operated by AV Luxury Vacations LLC, a company registered in Texas, USA (“Company,” “we,” “our,” or “us”).
These Terms set out a legally binding agreement between you as a user of the Website (“User,” “you,” or “your”) and Company.
If you do not want to be bound by these Terms, then do not use the Website.
If you use the Website on behalf of any entity, organization, or company (collectively, “Organization”): (1) you declare you are an authorized representative of that Organization with the authority to bind the Organization to these Terms; and (2) you and the Organization agree to be bound by these Terms. In these Terms, “you” refers to the Organization, you, and any other individual using the Website on behalf of the Organization.
All other terms, policies, disclosures, disclaimers, and other provisions we may post on the Website from time to time are a part of these Terms.
Users Under 18
If you are under the age of 18, you are prohibited from using the Website. If you use the Website, you represent that you are over 18 years of age.
Acceptance of Terms
Each time you use or access the Website, including webpages contained or hyperlinked therein, you expressly confirm your agreement to these Terms.
We reserve the right to modify, suspend, or discontinue the Website and at any time for any reason, in part or whole, with or without notice to you. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the Website.
The Website may contain typographical errors, inaccuracies, inconsistencies, or omissions, which we reserve the right to correct, change, or update at any time for any reason, with or without notice to you.
Authorization
You represent, warrant, and covenant that: (1) you have full power and authority to accept, to grant all authorizations, and to perform all obligations under these Terms; (2) you will use the Website for individual purposes; and (3) the address you provide when registering is your address of record.
You will not allow any other person to use your login information to access the Website. If you become aware of any unauthorized use of your account or login information, you will immediately notify us at asriel@avluxuryvacations.com.
Term and Termination
These Terms become effective on the date of: (1) your initial use of the Website; or (2) your initial access to any services accessible via the Website. The term of these Terms will continue until terminated by us in writing. The term will be renewed each time you access or use the Website following any updates we post from time to time.
We may suspend or terminate these Terms and your use of or access to the Website in our sole discretion, at any time, for any reason, with or without prior notice to you, including without limitation if you engage in any conduct prohibited by these Terms, or if you otherwise violate any provision of these Terms.
Immediately upon such termination, you will cease all use of or access to the Website and its contents.
Website Content
The Website represents a company providing travel advisory services to the general public and/or organizations utilizing the services of a travel advisor.
Website Availability
We will use commercially reasonable efforts to keep the Website operational continuously. We may carry out maintenance on the Website as we deem necessary at any time for any reason, with or without notice to you. Such maintenance may impact your use of the Website.
Account Registration
In order to use some or all of the functionalities of the Website, you may be required to login to the Website. At the time of registration, you may be asked to provide personal information such as name, address, phone number, email address, username, password, and other personal information.
Username and Password
To use certain functionality of the Website, you will setup login information, including choosing a username and password. Your username will not be misleading and will comply with the content rules set out in these Terms. You will not use your account or username for or in connection with the impersonation of any third party.
You are responsible to maintain the confidentiality of your password. You are responsible for all use of the Website via your login, whether authorized or unauthorized by you.
You will notify us at asriel@avluxuryvacations.com if you have reason to believe your account is no longer secure for any reason (for example, in the event of a loss, theft, unauthorized disclosure, or use of your password).
You are responsible for any activity and content on the account arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such failure.
Login information and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy https://avluxuryvacations.com.
Electronic Signature
You agree that: (1) your electronic signature; (2) your click of an applicable button; (3) your check of an applicable box; or (4) any similar electronic confirmation by you via the Website is the legal equivalent of your physical ink signature to confirm your agreement and consent.
Electronic Communications
You agree to receive electronic communications from the Website. Such electronic communications may include without limitation any notices, disclosures, or other information we may provide to you regarding the Website.
You accept that the electronic documents, files, and records regarding the Website are reasonable and proper notice for purposes of compliance with applicable laws, rules, or regulations. You agree that such electronic communications fully satisfy any requirement that communications be provided to you in writing. We reserve the right, in our sole discretion at any time, to require your physical ink signature on any documents relating to the Website.
User Responsibility
You are solely responsible for your use of the Website, which is subject to all applicable local, state, and federal laws and regulations.
You agree:
In addition to the above, unless specifically endorsed or approved by the Website, the following uses and activities relating to the Website are prohibited:
If you violate any of the above provisions, we may terminate your use of and access to the Website.
Third-Party Websites
The Website includes hyperlinks to other websites, products, services, and content owned and operated by third parties. We have no control over any third-party website or contents.
Your engagement with any third party is voluntary, at your own risk, and solely between you and that third party. We bear no responsibility or liability for any loss or damage incurred as the result of your activities with third-party affiliates or advertisers on the Website.
We strongly encourage you to independently verify any representation or warranty made by any third party regarding its own products and services.
The Website may provide tools allowing you to link your account on the Website with an account of a third-party service. If you use these tools, you agree that we may transfer your user information to that third party.
Ownership
Nothing in these Terms or on the Website will be construed as intent to grant to you any interest in the Website, in part or whole, or any content on the Website.
Content and materials included on the Website, is copyrighted and protected under U.S. law, including without limitation images, photographs, graphics, texts, forms, lists, charts, guidelines, data, logos, code, icons, videos, audio, and other content, all of which is the property of, is licensed to, or is otherwise duly available to Company, its affiliates, its licensors, or a third-party copyright holder.
You agree that any infringing use or exploitation of copyrighted content on the Website may cause us, our affiliates, licensors, or content providers irreparable injury, which may not be remedied solely at law, and therefore our affiliates, licensors, or content providers may seek remedy for breach of these Terms, either in equity or through injunctive or other equitable relief.
Digital Millennium Copyright Act (DMCA)
We respect the intellectual property rights of others. We take seriously claims of copyright infringement and respond expeditiously to notices regarding such matters.
If you are a copyright owner or authorized to act on behalf of a copyright owner, you may report claims of copyright infringement to us by sending a DMCA notice of alleged infringement, as follows:
For your notice to be valid, you must comply with all requirements above. Please send your notice to asriel@avluxuryvacations.com. Upon receipt of your DCMA notice above, we will: (1) expeditiously remove or disable access to the infringing material; and (2) promptly notify the copyright holder that originally uploaded or copied material has been removed or access denied.
No Warranty
Your use of the Website is at your own risk, and you agree that the Website is provided “as is,” “with all faults,” and “as available.”
We do not represent or warrant that the Website or its contents will be error-free, uninterrupted, secure, accurate, useful, safe, reliable, or produce any particular result, or that our content or communications to you are free from viruses or other harmful, disruptive, or destructive files.
It is your sole responsibility to ensure the Website meets your specific requirements.
Limitation of Liability
In no event will Company, its shareholders, directors, officers, employees, contractors, or agents be liable to you or any third party for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation: (1) loss of goodwill, business interruption, loss of profits, loss of data, or any other type of damages or losses relating to your use of, or inability to use, the Website; (2) personal injury or loss of privacy; and (3) infringement of third party intellectual property rights.
The limitation of liability above will apply whether in contract, warranty, or tort, whether active, passive, or imputed by negligence, strict liability, or product liability, or pursuant to any other legal theory, even if you have been advised of such possibility in advance.
To the fullest extent permissible under applicable law, Company expressly disclaims all representations and warranties of any kind relating to the Website and its contents, including all warranties of any kind, express or implied, including without limitation warranties of title, merchantability, accuracy, completeness, condition, quality, durability, performance, accuracy, reliability, suitability, fitness for a particular purpose, or non-infringement.
Your sole remedy under these Terms is to cease use of the Website and any services related to it.
Indemnification
You agree to indemnify, defend, and hold Company, its affiliates, subsidiaries, shareholders, directors, officers, employees, contractors, and agents harmless from and against any actual or threatened proceedings at law or in equity, including without limitation reasonable expert and attorney’s fees, arising out of: (1) your acts or omissions; (2) your content; (3) your violation of these Terms or the Privacy Policy; or (4) your violation of the rights of any third-party.
General
Amendments. We may modify, update, or terminate the Website, the Terms, the Privacy Policy, or any of our other content at any time in our sole discretion, with or without notice to you. The effective date of such modifications will be the time and date we post them on the Website.
No Assignment. You may not assign or transfer these Terms by operation of law or otherwise without our prior written consent. Company may assign any rights or obligations hereunder to any current or future affiliated company and to any successor in interest. We reserve the right, at any time, with or without notice to you, to transfer some or all of Company’s assets in connection with a merger, acquisition, reorganization, or sale of assets or in the event of bankruptcy.
Severability. If any provision of these Terms is held unenforceable, then such provision will be enforced to the fullest extent permitted by law and the remainder of these Terms will remain fully in force.
No Waiver. No forbearance or delay in enforcing this Agreement will prejudice or restrict the rights of a party. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each right is cumulative.
Force Majeure. Company is not liable for any failure of performance of its obligations herein, where such failure arises from any cause beyond its reasonable control, including without limitation: governmental actions, orders of domestic or foreign courts or tribunals; fires, flood, storms, explosions, pandemics, epidemics, or other acts of God or nature; failure of electronic, power, mechanical, internet, telecommunications, computer, or any other equipment; strikes, labor disputes, riots, insurrections, civil disturbances, or war; shortages of labor or materials; or non-performance of third parties.
Third-Party Rights. These Terms are not intended to benefit or be enforceable by, and is not subject to the consent of, any third party.
Headings. Titles and headers are for reference and will not affect any interpretation of these Terms.
Further Assurances. You agree to provide Company with all necessary information, materials, and approval, and render all reasonable assistance and cooperation necessary to facilitate operation of the Website and enforcement of these Terms.
Notices. Notices under these Terms will be in writing—if to Company, sent via email to asriel@avluxuryvacations.com, and if to you, sent to the email address you have provided to us—effective upon the date sent.
Dispute Resolution: If any dispute arises under these Terms, the parties will use all reasonable efforts to resolve the dispute informally through direct communication.
Governing Law. These Terms are governed exclusively by the laws of the Texas.
Entire Agreement. These Terms are the entire agreement between the parties and supersede all prior agreements regarding their subject matter. In the event of any inconsistency between these Terms and any other terms, policies, disclaimers, and other provisions we may post on the Website from time to time, these Terms will control.
Contact
If you have any questions or comments regarding the Website, please contact us at asriel@avluxuryvacations.com.